‘Tickbox Culture’ Threatens Post-Covid Infrastructure Investment Plans


Government plans for billions of pounds of infrastructure investment intended to boost the UK economy post-Covid are being jeopardised by a ‘Tickbox culture’ in procurement and management, according to a new report by produced by us in partnership with leading engineering project management consultancy, Gleeds.

Tickbox Infrastructure by Radix Policy Director, David Boyle (author of Tickbox), and Lesley Yarranton argues that plans to deliver new hospitals, housing and transport links set out in the recent budget, all face delays, cost overruns and safety issues, without a major shift from reliance on bureaucracy to human judgment to keep projects on track. 

Boyle argues that “a focus on form filling, targets and KPIs in corporate governance tends to render processes slower, more costly and dehumanised, creating a shadowland where things are not as they seem or as they are measured.  This in turn can lead to disasters and injustices such as the Grenfell Tower fire,” he says.

The report draws extensively on interviews with senior Gleeds staff, leading academics, politicians and engineers.  Its findings include:

  • Institutions such as local government and regional authorities, which, in the past drove infrastructure development, are today weakened or have been removed completely, leaving an institutional void
  • Cost-benefit analysis is failing because any project can be manipulated to demonstrate ‘value for money’
  • Professional skills and judgment have been set aside in favour of lengthy questionnaires intended to explore corporate purpose and social responsibility, and irrelevant KPIs rather than ability to deliver.
  • Lengthy planning processes are time-consuming and repetitious, leading to rising costs and making outcomes unpredictable and unmanageable.

Boyle recognises that Tickbox’s purpose is primarily to avoid corruption and cosy relationships which raise prices, but expresses concern that it also introduces a number of new abuses which are potentially just as expensive. 

The Report takes the Prime Minister’s invitation in the introduction to the recent planning white paper to “tear down [the planning process] and start again” as a basis for recommendations including:

  • Beefing up existing local government institutions rather than creating huge, new centralised ones, including breaking England up into three or four provinces each with its own secretary of state and block budget leaving Whitehall to international affairs and the overall economic co-ordination.
  • A change of culture in Whitehall, including no-fault management and leadership training to encourage faster decision-making.
  • The removable of the most controversial decisions to Irish-style consultative assemblies.
  • Senior engineers to be put into government departments like scientific officers and a  public information campaign to promote the value of engineering.

Commenting on the paper, Chair of Gleeds, Richard Steer, says:

“Gleeds is pleased to support Radix in its production of this comprehensive paper. As the UK Government seeks to kickstart the economy through significant infrastructure investment, now is the time to rethink and reform a ‘tickbox’ culture which hampers progress and places little value on the expertise and experience of the human beings tasked with delivering complex schemes. If adopted, the solutions outlined within offer a glimpse into how such projects could indeed allow the country to build back better, greener, and faster.”

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